Returns & Refunds

We want you to love your order! If something isn’t right, here’s how returns work:

• Eligibility:
  • You have 30 days after receiving your order to request a return.
  • Items must be in the same condition as received — unworn, unused, with tags, and in the original packaging.
  • Proof of purchase (order number, receipt, or confirmation email) is required.
  • Custom orders and DTF transfer sheets are not eligible for returns unless they arrive defective or damaged.
• How to Start a Return:
  • Contact us at famco@birdieprintco.com to request a return.
  • If approved, we’ll send you a prepaid shipping label and instructions.
  • Items sent back without a return authorization will not be accepted.
• Damages & Issues:

  Please inspect your order right away. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can make it right.

• Exchanges:

  The fastest way to exchange is to return the item you have and, once accepted, place a new order for the replacement item.

• Refunds:
  • Once we receive and inspect your return, we’ll notify you of the approval or denial.
  • Approved refunds are issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to process the refund.
  • If it’s been more than 15 business days since approval and you haven’t received your refund, contact us at famco@birdieprintco.com.