Refund policy

🔄 Returns & Refunds 🔄

We want you to love your order! If something isn’t right, here’s how returns work:

Eligibility

  • You have 30 days after receiving your order to request a return.

  • Items must be in the same condition as received — unworn, unused, with tags, and in the original packaging.

  • Proof of purchase (order number, receipt, or confirmation email) is required.

  • Custom orders and DTF transfer sheets are not eligible for returns unless they arrive defective or damaged.

How to Start a Return

  1. Contact us at famco@birdieprintco.com to request a return.

  2. If approved, we’ll send you a prepaid shipping label and instructions.

  3. Items sent back without a return authorization will not be accepted.

Damages & Issues

Please inspect your order right away. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can make it right.

Exchanges

The fastest way to exchange is to return the item you have and, once accepted, place a new order for the replacement item.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or denial.

  • Approved refunds are issued to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card company to process the refund.

  • If it’s been more than 15 business days since approval and you haven’t received your refund, contact us at famco@birdieprintco.com.